FREQUENTLY ASKED QUESTIONS

Our Full Access Tahoe team prioritizes customer service and is committed to ensuring you have the best experience possible while exploring what we like to call our backyard. From booking to orientation, and everything in between, we are happy to answer any questions and provide help if needed.

Full Access Tahoe offers self-guided and guided tours.

Each vehicle must have somebody over 25 in it at all times. You have to be 18 years of age or older with a valid driver’s license accompanied by someone 25 or older to drive our vehicles. Passengers in our ATV’s have to be at least 7 years old.

It is not, we want you to be able to enjoy your fully allotted time. After your orientation, which takes about 15-30 minutes, your time starts so you can set off on your adventure.

Included in your rental is the machine, helmets, one tank of fuel, and a SPOT GPS location device. We recommend bringing sunglasses or goggles, sunscreen, and appropriate clothing for the weather.

Upon your arrival, a hold will be placed on a credit or debit card for the full damage deposit amount per vehicle. If the damage deposit cannot be charged on the card, the rental will be forfeited. Once you have returned the vehicle free of damage, the deposit will be returned the same day. If there is any damage suspected, Full Access Tahoe will keep the hold in place until a thorough inspection has been completed to determine the extent of the damages.

If the vehicle has flipped onto its side or rolled over, your rental is over. Once we arrive on scene, you will follow us back to the staging area. At this point, the damage deposit will be forfeited. The majority of these issues occurs performing donuts or drifting the vehicle.

Once you have pressed the help button, assistance will be dispatched onto the trail to fix the flat tire. If the tire has been punctured on the sidewall, the renter will be responsible for the cost. If the tire has been punctured on the tread, we will cover the cost (granted other damage hasn’t occurred to cause this).

Fees will be assessed at the discretion of Full Access Tahoe management.

There will be a $100 fee associated with on-trail assistance

Exceeding 15 MPH in the staging area parking lot will constitute an immediate forfeiture of the full damage deposit

Driving on unauthorized trails will result in an immediate forfeiture of the full damage deposit